He highlights two unique services which are available to criminals looking to spread malware - illustrating just how complex and extensive the malware underground service community has grown.
The Botnet Distribution and Helpdesk Services
To think of botnets as being the domain of a single criminal operator is to seriously underestimate the sophistication of modern cybercriminal operations. “Botnets” are a growing industry with multiple layers of service providers and entrepreneurs hawking their specialized tools and knowledge. Yesterday I covered the botnet service providers that specialize in malware and drive-by-download quality assurance (QA) practices. Today I’ll discuss helpdesk support. Browsing the web and hacking forums will reveal literally hundreds of online botnet malware providers. It’s a competitive business. Not only must these providers compete on a per-feature basis within their malware DIY construction kits, but they must also provide differentiated support for their customers.---------------------------
Malware QA and Exploit Testing Services – Virtest.com